Returns & Exchanges Policy

We want you to be fully satisfied with your purchase. If you're not, here’s how our return and exchange process works:

✅ Return Eligibility

You can request a return or exchange within 7 days of delivery, provided the following conditions are met:

• The item is unused, unopened, and in original packaging
• The product must be in resalable condition
• Proof of purchase (order ID or invoice) is required

Note: Opened or used seed packets cannot be returned due to safety, quality, and germination concerns.

🔄 Exchange Policy

We allow exchanges only if:

• The product received was damaged, expired, or wrong
• The exchange request is made within 7 days of delivery

You can choose to receive:

• A replacement of the same item (if available)
• A store credit of equal value

❌ Non-Returnable Items

The following cannot be returned or exchanged:

• Seeds that have been opened or sown
• Discounted or clearance items
• Custom or bulk orders (unless defective)

💰 Refund Process

Once your return is approved and inspected:

• Refunds will be processed to your original payment method within 5–7 business days
• For Cash on Delivery orders, refunds may be processed via UPI or bank transfer

🚚 Return Shipping

• If the return is due to our error (wrong or damaged product), we’ll arrange pickup or reimburse return shipping.
• If returning for any other reason, the customer may be responsible for return shipping charges.

📩 How to Initiate a Return

1. Email us at contact@vermabeejbhandar.online or use the "Return Request" option in your account.
2. Include your order ID, product details, and reason for return.
3. Our support team will guide you through the next steps.